At e8ee, fun and staying in control go together. Responsible gaming isn't just a page — it's part of every decision we make. Learn here how to keep control in your own hands.
The measures we have in place to protect our members
Set your own daily, weekly, or monthly deposit limits. Decreases take effect immediately. To increase a limit, you must wait 7 days — this is an intentional safety feature.
You can set a daily limit on how long you spend on the platform. There is also an option to be automatically logged out once your time is up.
Take a break from the platform for a set period — from 7 days up to permanent. Your account cannot be reactivated during this time.
You will receive notifications at set intervals showing how long you have been playing. This feature helps you consciously keep track of your time.
You can set a limit on how much you can wager within a given period. This tool is particularly effective for avoiding large losses.
No one under 18 may open an account on e8ee. Age is mandatorily verified through a national ID during the KYC process.
How each tool works and when to use it
You can set limits from the "Responsible Gaming" section in your account settings. Daily, weekly, and monthly options are all available. If you want to stay within budget, setting this up from the start is the smart move.
If you want to take a short break, use the Cooling-Off feature — available from 24 hours up to 6 weeks. You will not be able to log in to your account during this period. The goal is to give you space to step back and reflect.
Self-exclusion for extended breaks — from 6 months to permanent. Once activated, it cannot be reversed before the period ends. This is a serious decision.
Set reminders to appear every 30 minutes, 1 hour, or 2 hours, showing how long you've been playing. This small nudge goes a long way in keeping you aware.
Your account shows a full breakdown of gameplay, betting amounts, and transactions over the past 30, 60, or 90 days — useful for understanding your own habits.
If you feel like you are losing control of your gaming, reach out to support. Our team will listen without judgment and help you with the right tools or advice.
| Limit Type | Options | Time to Take Effect | Change Rules |
|---|---|---|---|
| Daily Deposit | ৳500 or any amount above | Immediately | Decreases take effect immediately; increases take 7 days |
| Weekly Deposit | ৳2,000 or any amount above | Immediately | Decreases take effect immediately; increases take 7 days |
| Monthly Deposit | ৳5,000 or any amount above | Immediately | Decreases take effect immediately; increases take 7 days |
| Daily Session Time | 30 minutes to 12 hours | From the next login | Decreases take effect immediately; increases take 24 hours |
| Cooling-Off Period | 24 Hours / 7 Days / 30 Days / 6 Weeks | Immediately | Cannot be cancelled before expiry |
| Self-Exclusion | 6 Months / 1 Year / Permanent | Immediately | Not permanently cancelled; the time-based option requires 30 days' notice |
It can be hard to tell when gaming shifts from entertainment to a problem. Keep the following in mind — if any of these apply to you, it's worth paying attention.
You are repeatedly depositing beyond your set limit, or placing bets with household money.
You are placing larger bets to recover what you have lost — and you cannot break out of this cycle.
Gaming feels more important than work, family, or other interests.
Hiding or downplaying your gaming habits from family or people close to you.
Depositing with borrowed or loaned money, hoping to pay it back if you win.
Keep these guidelines in mind before you play on e8ee — they are the foundation of responsible gaming.
Responsible gaming has been at the heart of how e8ee operates since day one. This isn't just about meeting licence requirements — we genuinely believe that our members' long-term wellbeing and e8ee's success go hand in hand. Members who maintain healthy gaming habits are the ones who stay with us for the long run.
Online gaming is relatively new in Bangladesh, and awareness around it is still growing. Many people don't realise that gaming addiction is a real issue — and not a character flaw, but a mental health concern. e8ee wants to talk about this openly and make sure members have the information they need.
One thing is clear — e8ee never wants any member to suffer financial or emotional harm because of gaming. That is why our protection tools are designed to be straightforward to use. From the "Responsible Gaming" section of your account, you can set a Deposit Limit or take a break in just a few clicks.
The rule where decreasing your deposit limit takes effect immediately while increasing it requires a 7-day wait is designed that way on purpose. That 7-day window gives you a chance to think with a clear head. You might feel the urge to raise your limit late at night on impulse, but by the next morning things often look different.
Choosing self-exclusion is not easy — it takes courage to acknowledge that you need a break. e8ee respects that courage. During self-exclusion, we send no marketing emails or promotional messages, because what a member needs most at that time is peace, not prompts.
E8ee's support team is trained in responsible gaming. If a member says "I think I need to take a break" — the team supports that decision and walks them through how to set limits or activate an exclusion. Asking for help isn't a weakness; it's a sign of self-awareness.
Finally, an important message — if you feel that gaming is affecting other areas of your life, seeking professional help is the right move. e8ee's support team can provide information on mental health organisations when needed. There is no shame in this — asking for help is the right step.
E8ee does not allow anyone under 18 to open an account. Date of birth is verified at registration, and age must be confirmed with a national ID through KYC before any withdrawal is processed.
If we suspect a minor has opened an account using false information, that account will be closed immediately and all transactions will be voided.
Do you have children or teenagers at home? Password-protect your devices and enable parental controls on your browser. The e8ee app is for adults only.
A Note for Parents: If your child is addicted to e8ee or a similar platform, contact our support team. We will close the account and provide information on further assistance.
Talking openly with your family about your gaming habits is an important part of healthy gaming. Keeping it hidden only makes the problem worse.
Do not let gaming replace quality time with your family. Maintain a healthy balance.
If family or friends express concern about your gaming habits, take it seriously. Try to see yourself through the eyes of those who care about you.
Setting limits on the e8ee app or website takes just a few minutes
Log in to the e8ee website or app. Click on your profile icon in the top right corner.
In the profile menu, look for the "Responsible Gaming" option and click on it.
Choose the tool you want to use — Deposit Limit, session time, or another option — and enter the amount or duration.
Click "Save" or "Confirm". You'll receive a confirmation by email and the limit will take effect immediately.
Need Help? If you have trouble setting your limits or are not sure where to find them, let us know via live chat — our team will walk you through it and assist you directly if needed.